Skip to main content
Question

hi, please could someone help when I try to login to my account? It’s saying that I don’t have a ID mobile number.. is that because my eSIM doesn’t activate until this next Thursday.

  • September 2, 2025
  • 1 reply
  • 38 views
D
Community Member

Hi there, I recently joined ID. I received a barcode. But when I photographed the barcode to activate the eSIM, it said it wasn’t possible to activate the number. I’ve also tried to login or create an account. This also says that I don’t have an ID mobile number please could somebody help ? 

    1 reply

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 2, 2025

    Sorry to hear of this ​@DanielP 

    Please can you follow this guide and let us know how you get on - How do I get started with my SIM or eSIM? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement