Here you’ll find everything you need to know about getting started with your new SIM card or eSIM with iD Mobile:
How do I get started with my SIM card?
Our physical SIM cards are compatible with all phones. Simply choose the size you need, snap it out from the perforated edges and insert it into your phone. Don't forget to check on the SIM card size before you do this! How you set up your new SIM card depends on whether you're new to iD Mobile, activating a replacement SIM or upgrading:
- New to iD Mobile?
Your SIM card will arrive pre-activated and you can use it straight away! Simply pop it into your device and you’re good to go!
- Replacement SIM.
If you've requested a replacement SIM, you must activate it before you can use it.
- Just upgraded?
If you've just upgraded, you can continue using your existing SIM card. Your new plan will be active within 24 hours.
Need your SIM card number?
Your 19-digit SIM card number can be found on the SIM card holder beneath the barcode. It's also visible on the back of the SIM card. The number here is just 11 digits long, so you need to add '89442001' to the beginning of it for your full SIM number.
How do I get started with my eSIM?
An embedded SIM (eSIM) is a digital version of a physical SIM card. eSIMs are more secure, as there is no physical SIM to remove, so it's safer if your phone is lost or stolen, allows you to have two active numbers and seamlessly switch between them, and fewer physical SIMs means less plastic in circulation - a win for the environment.
Still need help?
Simply contact us. We’re here to help!