How do I activate my SIM? | Join the discussion, ask questions, share advice.

How do I activate my SIM?

  • 2 February 2022
  • 3 replies
  • 135 views
D

I have recently got a contract with Carphone  warehouse and yours is the provider, when I got my first SIM card I had activation issues with it and I had to go to curry’s to collect a new one and now I need to activate this one. Please can you help 

3 replies

Rory
Rank
Userlevel 6
Badge +6

Hey @Danielhiggs, you can activate your SIM in the iD Mobile App or My Account online by:

  1. Logging in to the app or online account.
  2. Going to the 'My Services' page.
  3. Clicking 'Activate my SIM'
  4. Scanning your SIM card barcode or entering the 19-digit number printed on the SIM cardholder *

*If you don't have the cardholder any more, don't worry - the number's also printed on the back of the SIM card itself. It's an 11-digit number, and you need to add '89442001' to the start of it if you need to input it somewhere.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R

I have just upgraded from a sim only to handset and would like to keep the sun only account open and have a different number for my contract phone, there was a sim in the box with the phone but no instructions on how to activate it to get a different number as I want to give the monthly sim contract to my wife to use. Please can anyone help me with how I go about this? 

 

Thanks in advance Ricky

Rory
Rank
Userlevel 6
Badge +6

Hey @Rickywam73, that wouldn’t be possible, unfortunately. When you upgrade an account, it’s a linear thing, so everything else stays the same including the number. It doesn’t split into two as you describe.

If your wife wanted a SIM-only contract with us with a different number, she’d just need to purchase a plan from our website here :)

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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