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How do I find my proof of purchase

Robert1234
Community Member

I can’t find my proof of purchase and need to submit it soon

Best answer by Kash

Hi @Robert1234,

Welcome to the Community!

You can use the invoice that came with your order (if you received one) or alternatively the email showing your order.

If you have any issues and require the document, please let us know and we can PM you.

 

Kash

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5 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • Answer
  • May 21, 2024

Hi @Robert1234,

Welcome to the Community!

You can use the invoice that came with your order (if you received one) or alternatively the email showing your order.

If you have any issues and require the document, please let us know and we can PM you.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
New
 Contributor
  • mikee_uk
  • New
 Contributor
  • 4 replies
  • September 4, 2024

hi, I also need proof of purchase for a travel insurance claim for my daughters phone. I sent a screenshot of the welcome email but apparently they need something with the IMEI on showing. Because the phone was lost on holiday I can’t create/access her ID account. I’ll try pinging you too.

Thanks

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • 437 replies
  • September 4, 2024

mikee rather than piggy backing, START your own post.

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M
New
 Contributor
  • mikee_uk
  • New
 Contributor
  • 4 replies
  • September 4, 2024

ok sure, will do that. I guess I’m just gobsmacked that I have to sort customer service queries for a service that I pay for by posting comments in a public forum, but maybe I’m just old fashioned

Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • September 7, 2024

Hi @mikee_uk, it sounds like you might also need a proof of usage to send to your insurance provider. They typically ask for purchase details of the device (including the IMEI), as well as the date the phone was last used. We check this information with 3UK directly. 

You’ll be able to contact our live chat team to request a proof of usage. Alternatively if you still need assistance, feel free to let us know here and we’ll be happy to send you a PM.

Live Chat Support | iD Mobile Network

-Lauren

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