how can I request ID Mobile to perform a routing reset on a number. My previous network has stated that this needs to be done as they have done everything from their side. I was changing two phones from SKY to ID mobile at the same time and they gave one PAC for both. Unfortunately something messed up and only one of the numbers got handled properly which has left one phone still on the new ID mobile number. Any help would be very much appreciated.

Just another thought.Are both numbers working on the iD network even if one phone is showing the wrong number?(sometimes the phone can retain the provisional number allocated on the SIM by iD rather than your number).This might be a case that both numbers did get ported over (via 1 PAC) but one phone needs a nudge.

Just another thought.Are both numbers working on the iD network even if one phone is showing the wrong number?(sometimes the phone can retain the provisional number allocated on the SIM by iD rather than your number).This might be a case that both numbers did get ported over (via 1 PAC) but one phone needs a nudge.Thanks Daz. I tried to call the old number but it’s going nowhere (just a beep and then call ended). I also used your link for live chat yesterday which got me through to someone at ID (only chat though). They confirmed that their systems only allow one number per PAC and that the second number isn’t with them. Sky said that multiple numbers on one PAC is mobile industry standard. So it would seem that sky process isn’t compatible with ID process when transferring more than one phone. SKY have confirmed with Syniverse that the second number did transfer away from SKY to 3 network (which we were told that ID mobile uses). I don’t see how SKY can help further and ID mobile aren’t offering any options. 🤷🏻♂️

How do I request ID to perform a Routing Reset on a number?

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