How do I start a live chat? | Join the discussion, ask questions, share advice.

How do I start a live chat?

  • 3 October 2018
  • 8 replies

ow do I start live chat

Best answer by CFHeadphase 3 October 2018, 13:26

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8 replies

Userlevel 1
The mechanism for starting a live chat is a little iffy. Go to this page:

The button to begin a live chat session only appears when there is an operator free,
 so you may have to refresh the page for a while before you can get through to someone.

You do not need to refresh the page, just wait on the page and as soon as an agent is available, the button will turn Blue.


my phone is not working for 5 days

my sim is not working

Userlevel 3
Badge +5

@nasera seghir 

I have sent you a private message with more details. 




Want to change my data REMOVED

Userlevel 8
Badge +9

Hello @Rory2015,

We’ve removed your personal info.


You can submit a plan change via the iD app/account.



My data is not working or cant make calls why is this i cant even get in contact with anyone from id

Userlevel 6
Badge +6

Hi @Haydar Ali, I can see this has now been resolved via social media.


Thank you,



Why iD Mobile?