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How long to port to IDmoble?

  • February 14, 2025
  • 4 replies
  • 162 views

I joined ID on Tuesday 11 Feb, (three days ago) my old number is still not ported across…..how long before I submit a complaint/query?
Thank you

Best answer by Tyler

We’re glad to hear ​@CedricsDad!

 

Thank you,

Tyler

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4 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1628 replies
  • February 14, 2025

Hi there ​@CedricsDad 

 

Did you request the PAC be completed on Tuesday?

Give us your PAC or STAC by Switching Date
Monday before 5:30pm Tuesday
Monday 5:30pm - Tuesday 5:30pm Wednesday
Tuesday 5:30pm - Wednesday 5:30pm Thursday
Wednesday 5:30pm - Thursday 5:30pm Friday
Thursday 5:30pm - Friday 5:30pm Monday
Friday 5:30pm - Monday 5:30pm Tuesday

 

If so it should have gone live by 10pm on Thursday at the latest, so you could contact their typing based live chat

iD Mobile

(after filling out the required fields type talk to person to bypass their automated chat bot)

 

Having said that sometimes simply restarting the phone can give the system a nudge.


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  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hello ​@CedricsDad 

 

Thank you for getting in touch with us here on the community. 

 

We are sorry to hear there has been delays with your port. 

Can you please confirm if this has been processed since your post?

 

Please let us know and we will be happy to assist further. 

 

Thanks, 

 

Nat 


  • Author
  • New
 Contributor
  • 1 reply
  • February 16, 2025

Yes all sorted thanks, will change over tomorrow…..sorted on live chat.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • Answer
  • February 17, 2025

We’re glad to hear ​@CedricsDad!

 

Thank you,

Tyler