I joined ID on Tuesday 11 Feb, (three days ago) my old number is still not ported across…..how long before I submit a complaint/query?
Thank you
Solved
How long to port to IDmoble?
+21Hi there
Did you request the PAC be completed on Tuesday?
| Give us your PAC or STAC by | Switching Date |
|---|---|
| Monday before 5:30pm | Tuesday |
| Monday 5:30pm - Tuesday 5:30pm | Wednesday |
| Tuesday 5:30pm - Wednesday 5:30pm | Thursday |
| Wednesday 5:30pm - Thursday 5:30pm | Friday |
| Thursday 5:30pm - Friday 5:30pm | Monday |
| Friday 5:30pm - Monday 5:30pm | Tuesday |
If so it should have gone live by 10pm on Thursday at the latest, so you could contact their typing based live chat
(after filling out the required fields type talk to person to bypass their automated chat bot)
Having said that sometimes simply restarting the phone can give the system a nudge.
Hello
Thank you for getting in touch with us here on the community.
We are sorry to hear there has been delays with your port.
Can you please confirm if this has been processed since your post?
Please let us know and we will be happy to assist further.
Thanks,
Nat
1 person likes this
Yes all sorted thanks, will change over tomorrow…..sorted on live chat.
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