Hi @HarryStanford 

Have you tried resetting network settings with the iD Mobile SIM card in the device since the transfer?

Tom

Yeah tried that, restarted my phone many times, nothing, my number still hasn't changed over on the app or anything too

Have you tried calling the number you want to keep from another mobile or landline, @HarryStanford? 

Yeah, nothing comes through at all, doesn't call

Hi @HarryStanford 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

After a week my number has swapped over yesterday. Ive given it a day, restarted numerous times, but nothing works still. No data, calls texts. When I try call it says mobile network not available. Also shows no bars of signal most of the time. What else can I try?? 

Have you checked for the private message from iD on the link above your reply? @HarryStanford 

Are you 100% sure your phone is unlocked to all UK networks?

If its a Samsung can you post up the last characters of the service provider software version?

edit Or do you have a signal on iD, it’s just weak?