how to activate my sim card | iD Mobile Community
Skip to main content
Solved

how to activate my sim card

  • February 11, 2025
  • 2 replies
  • 317 views
A
Community Member

I bought a monthly contract and it arrived with my sim yesterday. I've put the sim in my new phone but the sim isn't active and I don't know how to activate it could you please help me.

Best answer by andewhite

An iD SIM card for a new contract doesn’t need to be activated, ​@Aksheffield. 

Your new iD SIM should be ready to use, in any network unlocked phone. 

Does it work in a different phone?

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • February 11, 2025

    An iD SIM card for a new contract doesn’t need to be activated, ​@Aksheffield. 

    Your new iD SIM should be ready to use, in any network unlocked phone. 

    Does it work in a different phone?

    Forum member (non-iD).
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • February 15, 2025

    Hi ​@Aksheffield 

     

    Welcome and thank you for posting to us here on the community. 

    We are very sorry for the delay in response. 

     

    We hope the issue has been resolved since posting but if not, can you please confirm if you have been able to test the SIM in another handset? 

    If you require a replacement, please do let us know and we will be happy to get this arranged. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement