I bought a monthly contract and it arrived with my sim yesterday. I've put the sim in my new phone but the sim isn't active and I don't know how to activate it could you please help me.
+26An iD SIM card for a new contract doesn’t need to be activated,
Your new iD SIM should be ready to use, in any network unlocked phone.
Does it work in a different phone?
Hi
Welcome and thank you for posting to us here on the community.
We are very sorry for the delay in response.
We hope the issue has been resolved since posting but if not, can you please confirm if you have been able to test the SIM in another handset?
If you require a replacement, please do let us know and we will be happy to get this arranged.
Thanks,
Nat
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