We have 2 new sims and have the existing PUK codes to transfer over to you. Not quite sure if we do that on the phone or online? If there's a number to ring is this possible as one user has severe accessibility needs and would prefer to talk. Many thanks 😊
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How to give you pur PUK code
Best answer by andewhite
You can use the online iD Live Chat service to submit your PAC from your old provider,
The iD customer advisers work until 8pm on weekdays.
Tell the 24/7 iD chatbot you want to “talk to a person” - repeat this a few times though.
Otherwise, there’s an online page at https://switching.idmobile.co.uk/customerPortIn.
🤞
+26You can use the online iD Live Chat service to submit your PAC from your old provider,
The iD customer advisers work until 8pm on weekdays.
Tell the 24/7 iD chatbot you want to “talk to a person” - repeat this a few times though.
Otherwise, there’s an online page at https://switching.idmobile.co.uk/customerPortIn.
🤞
+25Hi
Do you mean PUK codes or PAC codes?
If you mean PAC codes, you’ll be able to use the following link;
https://switching.idmobile.co.uk/
While we don’t have a number for customers to generally call, we have a number for our vulnerable customers.
https://www.idmobile.co.uk/legal/accessibility
Tom
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