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Question

I am frustrated by ID mobile; and terrible customer support

  • July 12, 2025
  • 1 reply
  • 932 views
Musab Iqbal
Community Member

I am switching to ID mobile, but customer support is terrible, and you can't find any contact point at all. You are just shooting in the air. I am quite frustrated. I want to retain my old number, but there is no instruction provided for that; instead, a new number has been given, and I can't log in with the new number as I want to retain my old number. I cannot find any customer support number to call. Quite disappointed to have chosen ID mobile over O2

    1 reply

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • July 12, 2025

    Hi ​@Musab Iqbal 

     

    We’re sorry you feel this way. 

     

    You can switch your number using the form below:

     

    https://switching.idmobile.co.uk/

     

    In regards to contacting us, you can contact us through Facebook or X, Live chat, or here!

     

    Anika

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