I am frustrated by ID mobile; and terrible customer support | iD Mobile Community
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I am frustrated by ID mobile; and terrible customer support

  • July 12, 2025
  • 1 reply
  • 474 views

Musab Iqbal
Community Member

I am switching to ID mobile, but customer support is terrible, and you can't find any contact point at all. You are just shooting in the air. I am quite frustrated. I want to retain my old number, but there is no instruction provided for that; instead, a new number has been given, and I can't log in with the new number as I want to retain my old number. I cannot find any customer support number to call. Quite disappointed to have chosen ID mobile over O2

1 reply

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  • iD Mobile Employee
  • July 12, 2025

Hi ​@Musab Iqbal 

 

We’re sorry you feel this way. 

 

You can switch your number using the form below:

 

https://switching.idmobile.co.uk/

 

In regards to contacting us, you can contact us through Facebook or X, Live chat, or here!

 

Anika