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I can’t make callsI have tried everything

K
Community Member

I have just transferred from Sky to ID. I registered an eSim before the transfer I have tried everything up to resetting the network option. I have lost contact with two agents trying to sort this. I just want a phone line I can use 

 

 

 

 

Best answer by Tom

Hi ​@Moto_customer 

 

We do have eSIM capability, if you have an existing plan currently on a physical SIM you wish to switch to eSIM instead, you can.

 

 

Tom

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    6 replies

    MZone
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    • MZone
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    • 688 replies
    • March 6, 2025

    If you ported your number and the port date is today it can take upto 10pm tonight for the port to fully complete. Keep switching your phone off/on during this time. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1932 replies
    • March 6, 2025

    Hello ​@keithwjchadwick 

     

    Welcome and thanks for getting in touch. 

    We are sorry to hear you are experiencing an issue with the service. 

    Can you please confirm the date for the port? 

     

    Thanks

     

    Natalie 

    M
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    • Moto_customer
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    • 13 replies
    • March 6, 2025

    I wasn't aware that Id Mobile supported esim. 

    ​@keithwjchadwick when I read this I read you ported your esim number to iD mobile physical SIM card, and when you put the SIM card into your phone it is not working.

    Some in our house have phones capable of using eSIM but I don't and would be interested in seeing when iD have eSIM capability.

    I don't work in communications  but will be interested in seeing the response regarding porting of an eSIM.

    MZone
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    • March 6, 2025
    Moto_customer wrote:

    I wasn't aware that Id Mobile supported esim. 

    ​@keithwjchadwick when I read this I read you ported your esim number to iD mobile physical SIM card, and when you put the SIM card into your phone it is not working.

    Some in our house have phones capable of using eSIM but I don't and would be interested in seeing when iD have eSIM capability.

    I don't work in communications  but will be interested in seeing the response regarding porting of an eSIM.

    iD do have eSIM as that’s what I am using. In fact I use 2 eSIM’s (dual SIM) as I use EE as a backup. Number porting works the same for eSIM as a physical SIM. You can change from an eSIM to a physical SIM and vice versa at any point. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
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      Moto_customer
    Tom
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    • Tom
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    • Answer
    • March 7, 2025

    Hi ​@Moto_customer 

     

    We do have eSIM capability, if you have an existing plan currently on a physical SIM you wish to switch to eSIM instead, you can.

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • Moto_customer
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    • March 7, 2025

    Hope it gets sorted ​@keithwjchadwick . I must have missed that update about eSIM.  Keep us informed about how you get on. 

    ​@Tom thanks for that link.

     

    Tyler
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    • Tyler
      Tyler

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