Solved

I can’t make callsI have tried everything

Forum|Forum|11 months ago
March 6, 2025
6 replies
99 views

keithwjchadwick
Community Member

I have just transferred from Sky to ID. I registered an eSim before the transfer I have tried everything up to resetting the network option. I have lost contact with two agents trying to sort this. I just want a phone line I can use

Best answer by Tom

Hi @Moto_customer

We do have eSIM capability, if you have an existing plan currently on a physical SIM you wish to switch to eSIM instead, you can.

Tom

+22

MZone
Platinum  Contributor
Forum|Forum|11 months ago
March 6, 2025

If you ported your number and the port date is today it can take upto 10pm tonight for the port to fully complete. Keep switching your phone off/on during this time.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

+22

Natalie W
iD Mobile Employee
Forum|Forum|11 months ago
March 6, 2025

Hello @keithwjchadwick

Welcome and thanks for getting in touch.

We are sorry to hear you are experiencing an issue with the service.

Can you please confirm the date for the port?

Thanks

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Moto_customer
Helpful Contributor
Forum|Forum|11 months ago
March 6, 2025

I wasn't aware that Id Mobile supported esim.

@keithwjchadwick when I read this I read you ported your esim number to iD mobile physical SIM card, and when you put the SIM card into your phone it is not working.

Some in our house have phones capable of using eSIM but I don't and would be interested in seeing when iD have eSIM capability.

I don't work in communications but will be interested in seeing the response regarding porting of an eSIM.

+22

MZone
Platinum  Contributor
Forum|Forum|11 months ago
March 6, 2025

I wasn't aware that Id Mobile supported esim.

@keithwjchadwick when I read this I read you ported your esim number to iD mobile physical SIM card, and when you put the SIM card into your phone it is not working.

Some in our house have phones capable of using eSIM but I don't and would be interested in seeing when iD have eSIM capability.

I don't work in communications but will be interested in seeing the response regarding porting of an eSIM.

iD do have eSIM as that’s what I am using. In fact I use 2 eSIM’s (dual SIM) as I use EE as a backup. Number porting works the same for eSIM as a physical SIM. You can change from an eSIM to a physical SIM and vice versa at any point.