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I can’t top up

P
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 Contributor

I was on pay monthly but I got changed to payg.  My account still says pay monthly and I can’t top up.  
 

how do I resolve this. 

Best answer by Tyler

Hey there ​@Puremagic, when you return your contract with us, you switch to PAYG simply so your number is still active until you use a PAC code to leave us and transfer the number elsewhere.

 

This doesn’t switch to PAYG for you to be on a PAYG contract with us, or to be used or topped up.

 

Thanks,

Tyler

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    4 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 906 replies
    • March 10, 2025

    You cannot directly switch from a pay monthly iD Mobile plan to a pay-as-you-go plan, or vice versa. You would have to get a new pay as you go SIM card. 

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • March 11, 2025

    Hi ​@Puremagic 

     

    Have you left iD Mobile?

     

    The only time we’d move a Pay Monthly plan to a PAYG is when disconnecting, but this wouldn’t be an actual, functional PAYG, it’s simply so we can still grab a PAC code if we need to.

     

    Tom

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    P
    New
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    • Puremagic
    • Author
    • New
 Contributor
    • 2 replies
    • March 11, 2025

    I returned. Handset, ID cancelled the contract. So It got moved to PAYG.  I’ve sorted a replacement sim which is now PAYG. I was told I a have to go to a different provider in order to bring the original number back. 

    MZone
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      MZone
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • Answer
    • March 12, 2025

    Hey there ​@Puremagic, when you return your contract with us, you switch to PAYG simply so your number is still active until you use a PAC code to leave us and transfer the number elsewhere.

     

    This doesn’t switch to PAYG for you to be on a PAYG contract with us, or to be used or topped up.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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