Skip to main content
Solved

I can’t top up

  • March 10, 2025
  • 4 replies
  • 74 views
P
New Contributor

I was on pay monthly but I got changed to payg.  My account still says pay monthly and I can’t top up.  
 

how do I resolve this. 

Best answer by Tyler C

Hey there ​@Puremagic, when you return your contract with us, you switch to PAYG simply so your number is still active until you use a PAC code to leave us and transfer the number elsewhere.

 

This doesn’t switch to PAYG for you to be on a PAYG contract with us, or to be used or topped up.

 

Thanks,

Tyler

    4 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • March 10, 2025

    You cannot directly switch from a pay monthly iD Mobile plan to a pay-as-you-go plan, or vice versa. You would have to get a new pay as you go SIM card. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • March 11, 2025

    Hi ​@Puremagic 

     

    Have you left iD Mobile?

     

    The only time we’d move a Pay Monthly plan to a PAYG is when disconnecting, but this wouldn’t be an actual, functional PAYG, it’s simply so we can still grab a PAC code if we need to.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • Puremagic
    • Author
    • New Contributor
    • March 11, 2025

    I returned. Handset, ID cancelled the contract. So It got moved to PAYG.  I’ve sorted a replacement sim which is now PAYG. I was told I a have to go to a different provider in order to bring the original number back. 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • Answer
      • March 12, 2025

      Hey there ​@Puremagic, when you return your contract with us, you switch to PAYG simply so your number is still active until you use a PAC code to leave us and transfer the number elsewhere.

       

      This doesn’t switch to PAYG for you to be on a PAYG contract with us, or to be used or topped up.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement