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I'm having trouble registering my PAC

  • December 14, 2024
  • 1 reply
  • 28 views
N
New
 Contributor

Hi

I've been unable to access live chat to resolve this issue of registering my PAC so that I can keep my old number.

I did not provide any PAC at the time of transaction. I requested for the swap over to be on the 20th of this month so this might be a reason for the issue message when I tried today to register my PAC. The only reason why I tried again to register my PAC is because I have not received any confirmation email or text and today has been my first chance to actually download the app, update my account details , ect.

Basically I do not wish to lose my existing number and I don't know whether the PAC swap is in process because there has been no response from ID Mobile to confirm this will happen on 20th Dec as requested.

Thanks.

    N
    1 person likes this
    • N
      NAnagor

    1 reply

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8064 replies
    • December 15, 2024

    Hi ​@NAnagor,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

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