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I'm trying to submit my PAC and it keeps saying info is incorrect

  • 15 May 2024
  • 4 replies
  • 99 views

I’ve imputed the correct PAC, my old phone number and my new ID mobile number. Then it asks for transaction number, 

 

I got an email with an order reference as I got an Esim, not one through the post. its 9 digits so I’ve used that but it keeps saying the details are wrong. 

 

I haven't already said to import my number on the application from what I remember as there wasn't the option and I never gave my old number at any point so it can't be that. 

 

 

Okay @Emmac2355, I’d suggest using the iD online Live Chat service to submit your PAC.

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7. 

Tell the chatbot you want to “talk to a person”.

 

I’m having exactly the same issue but chat bot and live chat won’t launch

I’m having exactly the same issue but chat bot and live chat won’t launch

Okay @Debbielynn, when iD Live Chat doesn’t seem to be working, the following might help:

  • Allow popup windows in your browser.
  • Use an incognito / inprivate window in your browser.
  • Use another web browser.

Alternatively, send a private message to ID support via iD Mobile’s social media pages, using Facebook Messenger or X (formerly Twitter). 

 

Hi @Emmac2355 & @Debbielynn 

 

Do either of you still require assistance with this?

 

Please let us know so we can get in touch if so.

 

Tom

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