Hey there ​@HEleanor, unfortunately, you cannot transfer your phone number direcly between iD Mobile plans. To keep your number with us, you’d either need to upgrade, or complete a triangle port. 

A triangle port is where you transfer your number to another network on Pay As You Go, then back to us on your new plan.

Thanks,

Tyler

Thankyou, will I have to complete the triangle portion on my current phone or on my new one and how would I do this please , thanks 

Hey there ​@HEleanor, in this case, you may be able to try the following triangle port method;

1) Get a PAC code for the number you wish to keep.

2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account.

https://switching.idmobile.co.uk

Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

Please let us know if any further questions.

Thanks,

Tyler