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  • February 3, 2025
  • 1 reply
  • 41 views
Jack Bennett
Community Member

I’ve just joined and I’m trying to log in to the app to enter my pac code but I get a message saying my details are wrong?

Best answer by Natalie W

Hi ​@Jack Bennett 

 

Thank you for getting in touch and apologies for any delays with getting on the app. 

 

Have you registered for the account online? You will also need to be entering the temporary iD Mobile number until the port takes place. 

 

To port a number over, you would enter your details here. 

 

Please let us know if you have any further questions. 

 

Thanks, 

 

Nat 

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    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • February 5, 2025

    Hi ​@Jack Bennett 

     

    Thank you for getting in touch and apologies for any delays with getting on the app. 

     

    Have you registered for the account online? You will also need to be entering the temporary iD Mobile number until the port takes place. 

     

    To port a number over, you would enter your details here. 

     

    Please let us know if you have any further questions. 

     

    Thanks, 

     

    Nat 

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