ID Mobile Support

So, I decided to switch from EE to ID Mobile.  The website said it’s easy and i can keep my number.  I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4).  My paperwork arrived in an email and all seemed good.  The new SIM arrived, and I awaited the 28th.  My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same (ported).  The website does say it may take a while.  However, my eagle-eye spotted that on the paperwork it quoted the SIM number I would receive, but this did not match the one that arrived.  So today, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web).  I believe the incorrect SIM has caused the whole process to collapse.  With the current ‘ChatBox’ issues I was surprised when I managed to get a ‘human’ to reply, but after 2hrs (yes really) I am still without my old number… which is playing absolute hell with 2-Factor Authentication across business, personal and finance accounts. 😔  Strangely during the chat, I got an email saying my switch had occurred… yippee I thought… but dismay as nothing had changed and i am still waiting.  In this ‘day & age’ you would think that this could be sorted in just 5-10mins and with a few taps of a keyboard by the support staff.  Someone please give me hope and tell me that this will resolve itself within another 24hrs.