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ID mobile switch hasn’t happened

  • April 23, 2025
  • 2 replies
  • 89 views
Josh Coull
Community Member

Hello, I’ve has the email confirming that my switch to ID mobile has been complete, but my phone has zero connection to any network. So it doesn’t feel like it’s complete…

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • April 23, 2025

    Did you use your iD SIM successfully, prior to switching your number to iD, ​@Josh Coull? 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • April 23, 2025

    Hey there ​@Josh Coull, have you tried restarting your phone with the SIM card inside? 

     

    Did it only complete today?

     

    Thanks,

    Tyler

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