Skip to main content
Solved

if your thinking of joining Don’t join ID network its terrible

  • October 15, 2025
  • 7 replies
  • 74 views
S
New Contributor

Hi all

i won’t recommend this network to anyone i would pay £5 -£10 extra to other networks but not this one. Have joined them by 10/10/2025 they sent me an esim i have scanned it didn’t work. I have requested another esim didn’t work. 3rd one in another phone only worked for the wifi calling which took me to the ID activation thanks for that. Then no service again. Generated another eSIM in the app no service so i have generated more then 15 esim and tried them in the 3 different phones none of them works.  And i made a mistake to give them pac code for my permanent number which is registered number for my kids in the school with the nhs for my kids and many other places where its off now for few days and its about the health and safety of my kids. But who cares. I have wasted more then 100 hours with them while chatting bots and agents replying after 20 mins for one msg then you have to wait for another msg another 20 mins. Its absolutely terrible. So logically. If i have worked the 100h i have wasted with them would have made £1240 with the minimum wage. So why i would choose to save only £40 an year to be an ID customer while losing the £1240 for 100 wasting with them for texting. 
 

Simply use the network who have call centre not only the chatbot. 
thanks. 

Best answer by WelshPaul

If you’re unhappy, leave. That’s why we have cooling-off periods! 

    7 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • October 15, 2025

    If you’re unhappy, leave. That’s why we have cooling-off periods! 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • s kahn
    • Author
    • New Contributor
    • October 15, 2025

    I am leaving with pleasure. If your working for them give me my pac code to take my number back. And btw i will happily pay the 3 months bill without using their services. I am asking for the pac code they aren’t giving me telling wait until ur number get activated then we will give u. But my number activation for them like a rocket science thats why they took 4 days on and i am waiting without my number without service 

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • October 15, 2025

    You need to follow the returns and cancellations process as described below.

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • s kahn
    • Author
    • New Contributor
    • October 15, 2025

    Well. Your same like the id workers. U dont know what i am talking about. I need my number that inhave transferred to them ok. Then for that i need my sim to be activated and in my hand where they are taking ages on it to activate just a sim card. Then i will be able to do the cancellations and things. U understand now. 

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • October 15, 2025

    I completely understand what you’re asking for. You want a PAC so you can port back the number you ported into iD Mobile. Please follow the returns and cancellations process as instructed in the link I provided above (you don’t need an active SIM card to achieve this).

     

    Alternatively, you can speak to a live chat agent, who will be able to provide you with one.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • s kahn
    • Author
    • New Contributor
    • October 15, 2025

    I have told them 100 times since yesterday to give me PAC code so i can transfer my number to previous network and can use it. But they said sorry we are unable to process that for u now. For that ur sim card must be active.

    if they have given me pac code or have activated my sim card why would i waste the time and come here and complain. 

    M
    iD Mobile Employee
    Forum|alt.badge.img+1
    • Marquerita T
    • iD Mobile Employee
    • October 15, 2025

    Hi ​@s kahn 

    Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you have faced with your eSIM activation and the service interruptions. 

    This is certainly not the experience we want for any of our customers, and I understand how upsetting this situation must be, especially concerning the important use of your number for your children’s health and safety. 

    We value your feedback and take your concerns very seriously. If you need any further personalized assistance with this, please visit this link to chat to us privately https://community.idmobile.co.uk/inbox/overview .  

    Again, I apologize for the inconvenience and appreciate your patience. We are committed to improving your experience and regaining your trust. 

     


     ~Marquerita 

    ID Mobile 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement