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if your thinking of joining Don’t join ID network its terrible

  • October 15, 2025
  • 7 replies
  • 58 views

Hi all

i won’t recommend this network to anyone i would pay £5 -£10 extra to other networks but not this one. Have joined them by 10/10/2025 they sent me an esim i have scanned it didn’t work. I have requested another esim didn’t work. 3rd one in another phone only worked for the wifi calling which took me to the ID activation thanks for that. Then no service again. Generated another eSIM in the app no service so i have generated more then 15 esim and tried them in the 3 different phones none of them works.  And i made a mistake to give them pac code for my permanent number which is registered number for my kids in the school with the nhs for my kids and many other places where its off now for few days and its about the health and safety of my kids. But who cares. I have wasted more then 100 hours with them while chatting bots and agents replying after 20 mins for one msg then you have to wait for another msg another 20 mins. Its absolutely terrible. So logically. If i have worked the 100h i have wasted with them would have made £1240 with the minimum wage. So why i would choose to save only £40 an year to be an ID customer while losing the £1240 for 100 wasting with them for texting. 
 

Simply use the network who have call centre not only the chatbot. 
thanks. 

Best answer by WelshPaul

If you’re unhappy, leave. That’s why we have cooling-off periods! 

7 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • October 15, 2025

If you’re unhappy, leave. That’s why we have cooling-off periods! 


  • Author
  • New Contributor
  • October 15, 2025

I am leaving with pleasure. If your working for them give me my pac code to take my number back. And btw i will happily pay the 3 months bill without using their services. I am asking for the pac code they aren’t giving me telling wait until ur number get activated then we will give u. But my number activation for them like a rocket science thats why they took 4 days on and i am waiting without my number without service 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 15, 2025

You need to follow the returns and cancellations process as described below.

https://www.idmobile.co.uk/help-and-advice/returns-cancellations


  • Author
  • New Contributor
  • October 15, 2025

Well. Your same like the id workers. U dont know what i am talking about. I need my number that inhave transferred to them ok. Then for that i need my sim to be activated and in my hand where they are taking ages on it to activate just a sim card. Then i will be able to do the cancellations and things. U understand now. 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 15, 2025

I completely understand what you’re asking for. You want a PAC so you can port back the number you ported into iD Mobile. Please follow the returns and cancellations process as instructed in the link I provided above (you don’t need an active SIM card to achieve this).

 

Alternatively, you can speak to a live chat agent, who will be able to provide you with one.

https://idmobile.co.uk/live-chat

 


  • Author
  • New Contributor
  • October 15, 2025

I have told them 100 times since yesterday to give me PAC code so i can transfer my number to previous network and can use it. But they said sorry we are unable to process that for u now. For that ur sim card must be active.

if they have given me pac code or have activated my sim card why would i waste the time and come here and complain. 


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  • iD Mobile Employee
  • October 15, 2025

Hi ​@s kahn 

Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you have faced with your eSIM activation and the service interruptions. 

This is certainly not the experience we want for any of our customers, and I understand how upsetting this situation must be, especially concerning the important use of your number for your children’s health and safety. 

We value your feedback and take your concerns very seriously. If you need any further personalized assistance with this, please visit this link to chat to us privately https://community.idmobile.co.uk/inbox/overview .  

Again, I apologize for the inconvenience and appreciate your patience. We are committed to improving your experience and regaining your trust. 

 


 ~Marquerita 

ID Mobile