Im struggling to transfer my old number to new ohone.

Hi there ​@L_ucemorton 

To rule out a browser and/cookie problem have you tried another browser?

And if its now auto filling make sure there’s not a spaces after each section - ie abc123<space>

Or if you still can’t, or don’t want to try another browser, try their Live Chat

https://www.idmobile.co.uk/live-chat

(start the chat with talk to person to bypass their automated chat bot)

Hello ​@L_ucemorton 

Welcome and thanks for posting. 

We apologise for the issues you are facing when attempting to complete the port. 

Have you been able to try on another browser? 

When you are entering the transaction number, please ensure it is correct and the number beginning with 4. 

Please do let us know if you require any further assistance and we will be happy to help. 

Thanks, 

Nat