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imessage query


seamonkey007
Active Contributor
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Hello community.  

I’m wondering if anyone has had the same issue as myself here.   I’m a new ID mobile iPhone customer and I’m have a lot of issues with verification of my iPhone number accepting in iMessage.   ( successful transfer of my number from vodaphone to IDmobile  )  It simply will not tick the number in settings to activate correctly.   It only uses my email which is very frustrating as iMessages will not work properly.    I’ve read online that apparently ‘international text’ setting needs to be completed from the network provider ( ID mobile ).   Several tech helps from Apple all say there is no issue at their end and to make sure the international text setting is applied from ID mobile side.  

 

I’ve chatted with ID mobile many times but I’m thinking they don’t understand the issue.     I guess my question is has anyone had this issue and can ID tech support resolve the issue as I have a brand new iPhone without the function of messages working properly.   Any info would be appreciated.   I’m supposedly being contacted by ID support in a day or so as escalated the issue.   

7 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 285 replies
  • March 23, 2025

Hi there ​@seamonkey007 I personally don't have an iPhone anymore but try these steps below.

Troubleshooting iMessage Issues

To resolve iMessage not working, follow these steps:

  1. Turn off iMessage: Go to Settings > Messages and toggle off iMessage.
  2. Restart your phone: Press and hold the on/off button to restart your device.
  3. Confirm your number: Tap Settings > Phone > My Number and ensure the number is correct. If not, enter the correct number.
  4. Turn iMessage back on: Go to Settings > Messages and toggle on iMessage.
  5. Check Send & Receive settings: Go to Settings > Messages > Send & Receive and verify the correct number is displayed under "Start new conversations from:".

If issues persist, try resetting network settings:

  • Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Additionally, ensure iMessage/Facetime is deactivated on your old device if you've recently switched devices.

 

Joe


seamonkey007
Active Contributor
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  • 8 replies
  • March 24, 2025

Yeah I’ve done all of this many times.   It’s not an iPhone setting.   It’s a network provider setting that needs completing.    The international text setting.   Thanks for reply 👍


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8068 replies
  • March 24, 2025

Hi ​@seamonkey007,

Welcome to the Community!

Do you still require assistance with this? We can send you a PM and we can assist you further there.

 

Kash


seamonkey007
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  • March 24, 2025

I’m supposedly awaiting contact from the tech help department at ID after escalating this issue.   


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8068 replies
  • March 25, 2025

Hi ​@seamonkey007,

Please let us know how you get on.

If you require any assistance from us here, please let us know and we can PM you.

 

Kash


seamonkey007
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  • March 25, 2025

Thank you.  I will await contact from the escalated request as advised.     Will they message me on the coms here ? 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8068 replies
  • March 25, 2025

@seamonkey007,

The Tech Team should get in touch via you via SMS or call.

 

Kash