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Getting Started with iD

Getting started, keep my number, phone settings, SIM cards, delivery and returns

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ID mobile say they are having an issue porting my old number to new ID SIM - who do I contact?

Have purchased a new iD SIM and have used the online form to switch my old number across. I have now received a text saying: “We have tried to process your PAC but we ran into an issue - the iD mobile number, last name or transaction numnber you entered is incorrect. please contact customer servic...

Keeping previous phone number

I have submitted my pac code to have my previous number transferred to ID. This is a joke right? No, I have submitted my pac code for 7 days now. 5 working days. I have been lied to again and again by id customer service saying" it is in the process of getting ported. It should be working by tomorro...

Cannot receive calls

Cannot receive calls from phones on ee network after porting from plus net which is on the ee network. Looks like it has not ported properly. Checked with ee and Id mobile both say nothing wrong. Every other network and mms etc including calling to ee works. Restarted phone quite a few times put sim...

transaction number

Trying to bring my old number to id mobile, the online form is asking for a transaction number which I don't have? There s no other way to contact them?Thanks

I have lost my SIM and require a replacement

i have losed my pl send new sim

PAC code submission failure

Hi, Recently joined ID MOBILE, requested a PAC code keeps saying it’s wrong so I rang old provider who have told me no it is correct. I’m getting sick of being passed around by ID mobile all I want is one of the staff to actually help instead of being told your all unavailable or speak to a recorded...

How do I claim the free Apple TV

I upgraded my phone and it has the Apple TV for a year offer I have had my phone a month and had nothing about Apple TV through how do I get it?

Sim card fails to register

Hi, I have a Nokia Classic 6500 (3G capable) which was working OK with Vodafone. We successfully unlocked the phone and put an IDMobile sim (monthly contract) into it but it wouldn't register. We ordered a new sim, and called ID Mobile to activate it. But, 24 hours later, the phone is still saying '...

Can't access Live Chat

Just received my new iD SIM and want to activate it. The automated process isn’t working and the webpage advises I contact you. Have tried to find Live Chat on your webpage but can’t find any way of accessing it. Please advise! Thank you...

Invalid Sim Card

On my phone it says invalid sim card. What does network locked sim card mean? And how do I resolve the issue

Sim network unlock NCK

I've just installed my new Sim card. It tells me that i need a Sim network unlock NCK to access the Sim. How would I find this out?

We need to speak to you about your order

On Thurs last week I placed to separate orders for 2 phones. One was an upgrade for my son who was on a SIM only plan and I have now received his new phone. In order to be able to order the second phone I had to create a new account with a different email address which I did and the order was pla...

Mobile number transfer

Hi, we've transferred my daughters number successfully, but, she can't call or text me when she's not home. And when I call her I have to call on her (old number) which was transferred, but I have to text on her id number.. Can u tell me why this is happening please? The whole point is obviously her...

New contract payment timing out

I have been trying to order a new contract phone and every time i get to the “pay 1p” screen i enter my card details and it just comes up “this page has timed out”

i fill out the number switching form but nothing has happen how do i know it worked?

I filled out the form yesterday with my Pac code from the other network, but nothing has change over? How do i know if the process is working?

Sim not working following a port

I’ve had no end of problems with ID. I’ve only just stated using the sim after a month of waiting and today i finally had my number switched over. 4 hours down the line after registering and now its not working just a sim symbol coming up and emergency call only. Any help would be much appreciate...

alcatel 1

Hi All, My Account is active, but not my phone as it appears that the Alcatel 1 is not covered my your network.However “enter SIM MElock(NP) come up on screen so i cannot use the mobile at all.? CAN YOU HELP??????????!!!!!!!!!!!

New phone number not showing in my account

HI all, yesterday my number was ported over from tesco mobile, but my account shows my old id number and not my new number. Will this change automatically or do I need to change my number in my account manually. I can't see a way how to change it. Any help will be much appreciated. Thanks

Can I use tethering?

hi, in the q&a's it say's tethering is not allowed but goes on to warn that if you do it data allowances will be lost etc..... can i tether without permission, is it possible?

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