isses with PAC code- it will not let me switch to my old number- please advise | iD Mobile Community
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Question

isses with PAC code- it will not let me switch to my old number- please advise

  • July 23, 2025
  • 2 replies
  • 22 views

Jack Fleck
Community Member

I am on the switch website, I fill in all my details and it says they are not correct. But they are, so I am not sure what to do 

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 23, 2025

Submit your PAC to iD customer service via their online Live Chat, ​@Jack Fleck.

The customer advisers work until 8pm on weekdays (6pm weekends) - the iD bot works 24/7 (tell the bot you want to “talk to a person”). 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@Jack Fleck, we hope the kind advice from ​@andewhite was able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler