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Question

issue using pac code error message

S
Community Member

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted. 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 958 replies
    • April 30, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@scott2256   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • May 1, 2025

    Hey there ​@scott2256, we’re sorry to hear that. Did you request your number switch at checkout at all?

     

    Also, if not, does the transaction code you're using begin with a 4?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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