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issue using pac code error message

  • April 30, 2025
  • 2 replies
  • 45 views
S
Community Member

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted. 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • April 30, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@scott2256   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 1, 2025

    Hey there ​@scott2256, we’re sorry to hear that. Did you request your number switch at checkout at all?

     

    Also, if not, does the transaction code you're using begin with a 4?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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