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issue using pac code error message

  • April 30, 2025
  • 2 replies
  • 38 views

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted. 

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 30, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@scott2256   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 1, 2025

Hey there ​@scott2256, we’re sorry to hear that. Did you request your number switch at checkout at all?

 

Also, if not, does the transaction code you're using begin with a 4?

 

Thanks,

Tyler