Just registered and trying to port my old number across, PAC code issued today but get error in title. I take it my ‘transaction’ number is my order number?
This is the msg I get on screen..
We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
Best answer by andewhite
You can submit your PAC via the iD customer service team,
Do this online at https://idmobile.co.uk/live-chat.
The iD Mobile customer advisers work until 8pm on weekdays - the iD chatbot works 24/7. Tell the bot you want to “talk to a person”.
+26You can submit your PAC via the iD customer service team,
Do this online at https://idmobile.co.uk/live-chat.
The iD Mobile customer advisers work until 8pm on weekdays - the iD chatbot works 24/7. Tell the bot you want to “talk to a person”.
+24Hi there
The transaction code needs to be the one sent in the “Welcome to iD” email which begins with the number 4.
As kindly advised above by
Thanks,
Tyler
Hi
i've got a new phone and sim from you. i requested to use my old number and i already provided my pac code as well. can you let me know if my old number is been activated and transfer to you as my new provider? thank you
+24Hey there
Do you know what date you selected the switch to complete on please?
Thanks,
Tyler
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