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issue with processing PAC to keep old number

  • June 29, 2024
  • 1 reply
  • 164 views
M
Community Member

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. 

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”

Best answer by Tyler

Hi there @Maria Suarez,

 

Did you manage to complete the port?

 

If not, please contact us via out live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3627 replies
    • Answer
    • July 12, 2024

    Hi there @Maria Suarez,

     

    Did you manage to complete the port?

     

    If not, please contact us via out live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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