I have provided my PAC no. so I can keep my old number. However an error message comes up saying there’s an issue! I’ve attached a screenshot of the message

I have provided my PAC no. so I can keep my old number. However an error message comes up saying there’s an issue! I’ve attached a screenshot of the message
Best answer by andewhite
Okay
Tell the 24/7 iD chatbot you want to “speak to a person” - which may need repeating a few times.
The iD advisers work between 9am - 8pm on weekdays.
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