I have provided my PAC no. so I can keep my old number. However an error message comes up saying there’s an issue! I’ve attached a screenshot of the message
Solved
issues after providing PAC
Best answer by andewhite
Okay
Tell the 24/7 iD chatbot you want to “speak to a person” - which may need repeating a few times.
The iD advisers work between 9am - 8pm on weekdays.
This topic has been closed for replies.
+26Okay
Tell the 24/7 iD chatbot you want to “speak to a person” - which may need repeating a few times.
The iD advisers work between 9am - 8pm on weekdays.
+24Hey there
There are usually three main reasons why this may happen. The first and foremost may be that the incorrect details are entered. The second being that you’re using the wrong transaction code, and to confirm, it needs to be the transaction code starting with a 4 from your “Welcome to iD” email.
Third reasoning could be that you requested your port at checkout, so it’s already in process, hence the form won’t work.
I hope you were able to contact our live-chat to see when it was due to complete, or it has already completed, but if not, please do let us know.
Kind regards,
Tyler
I got it sorted through live chat via one of the agents. thanks for the advice though. much appreciated.
+24No problem at all
Have a lovely day!
Kind regards,
Tyler
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