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Keep getting error message when trying to switch from different provider

  • December 31, 2024
  • 1 reply
  • 15 views

  • New
 Contributor
  • 4 replies

I have a PAC code to switch from EE, but keep getting an error message when inputting details to make the switch. This is immensely frustrating, as all my details are correct, but when I ask to speak to an agent, it tells me I have to wait 2 hours - I don't have time for this. Can anyone help, as otherwise I’m going to have to cancel the contract.

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8072 replies
  • December 31, 2024

Hi ​@Kaz123,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash