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Question

Keep number from id to id

Fred Hitch
New
 Contributor

Hi I've got a new id plan and didn't realise that I couldn't keep my old number which was with id also. I mistakenly thought it would be simple to keep the number on the same network as knew it was easy to port from another network. Is there anyone I can speak to about this? I don't seem to be able to find a phone number to contact and anyone and live chat is taking too long it times out. Many thanks 

    4 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 20, 2025

    This is standard across all networks. You would have to get a PAC code for the number you want to keep and transfer it to another network PAYG SIM. Then the day after transfer request another PAC code from the new network and then transfer back to iD.

     

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 21, 2025

    Hey there ​@Fred Hitch, as kindly advised via ​@MZone, you’ll either need to complete a triangle port, where you transfer your number to another network on a PAYG SIM, then back to us on the new plan.

     

    Or, cancel your new plan, and then upgrade via your account.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Fred Hitch
    New
 Contributor
    • Fred Hitch
    • Author
    • New
 Contributor
    • 1 reply
    • March 21, 2025

    Thanks both we'll do that then.

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 24, 2025

    No problem at all ​@Fred Hitch.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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