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Keeping existing number

  • August 27, 2024
  • 2 replies
  • 208 views

Natalie Hudson
Community Member

Swapping from Vodafone to iD Mobile sim only

PAC was submitted during online purchase and request to keep old number 

Received SIM card today and it says I have new number 😭

Tried Livechat but got cut off

Help!!

Best answer by Geluk

You can also DIRECT MESSAGE them via social media.

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2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 435 replies
  • Answer
  • August 27, 2024

You can also DIRECT MESSAGE them via social media.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • August 30, 2024

Hey there @Natalie Hudson, welcome to Community!

 

We hope that the live-chat team or social media team have been able to help as suggested kindly by @Geluk.

 

Can you confirm if you’re still having issues?

 

Thank you,

Tyler