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Question

Log In Issues

  • February 21, 2025
  • 2 replies
  • 20 views
B
Community Member

Joined iD mobile a few weeks ago, very happy with the service. However when trying to log into my Amazon account I sometimes have to try to log in seven or eight times before gaining access, getting the unhappy Amazon dog telling me there is a problem at their end. I was previously with Sky and never had this issue, I have tried uninstalling Amazon but this does not improve the situation

 

Does anyone have a solution please ? TIA

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 191 replies
    • February 22, 2025

    If it's only happens with the amazon app or website then the problem my be due to amazon. Do you suffer the same problem with say Google? 

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 24, 2025

    Hey there ​@BnQLen, sorry to hear that.

     

    As kindly advised by ​@JoeKing, if the issue only occurs with Amazon, then naturally I’d suggest that this could be an issue with Amazon, so I’d recommend contacting them if the issue keeps persisting.

     

    Of course, if they say it’s down to us, then please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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