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mikki


New sim today and can’t activate it

Best answer by Tyler

Hey there @Mikki Goldring, welcome to Community!

 

We hope this has been resolved now via our live-chat, but you can also activate your SIM card below if needed in the future:

 

https://my.idmobile.co.uk/activate-sim-outside

 

Thank you,

Tyler

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6 replies

Inga Zalisauska
Active Contributor

Same and no customer service 


andewhite
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  • June 7, 2024
Inga Zalisauska wrote:

Same and no customer service 

The iD customer service is via their online Live Chat service, or by private messages using Facebook Messenger.

The iD advisers work until 8pm on weekdays (6pm at weekends). 

 


Inga Zalisauska
Active Contributor

Ande how exactly talking to chat bot can help me?


andewhite
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  • June 7, 2024
Inga Zalisauska wrote:

@andewhite how exactly talking to chat bot can help me?

Just tell the 24/7 chatbot you want to “talk to a person”, @Inga Zalisauska

The iD advisers work until 8pm on weekdays (6pm at weekends). 


Inga Zalisauska
Active Contributor

Thank you, now even chat button has disappeared it was working before….


Tyler
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  • June 19, 2024

Hey there @Mikki Goldring, welcome to Community!

 

We hope this has been resolved now via our live-chat, but you can also activate your SIM card below if needed in the future:

 

https://my.idmobile.co.uk/activate-sim-outside

 

Thank you,

Tyler