Transferred to id mobile 17/8. iPhone 13 e-sim, retained old number. I cannot receive calls over network only by what’s app. I can send texts and make calls over network. Have updated latest Apple software. Can anyone help?
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Best answer by Karen hope
After trying everything such as reset network turn iMessage and face time on/of. Rebooting etc I found a telephone number for ID mobile complaints who advised e-sim was the problem and raised a report with technical team. Complaints advised they could either send an sim out or get one from curry’s. Went to curry’s picked up a new SIM card. Curry’s gave me a number to ring. Sim changed over I could receive network calls from everyone EXCEPT my old provider. After 48 hours technical team resolved the issue.
After trying everything such as reset network turn iMessage and face time on/of. Rebooting etc I found a telephone number for ID mobile complaints who advised e-sim was the problem and raised a report with technical team. Complaints advised they could either send an sim out or get one from curry’s. Went to curry’s picked up a new SIM card. Curry’s gave me a number to ring. Sim changed over I could receive network calls from everyone EXCEPT my old provider. After 48 hours technical team resolved the issue.
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