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Mobile number not switched over

  • October 16, 2024
  • 1 reply
  • 874 views
M
Community Member

I switched over a few weeks ago and my mobile number has still not been transferred. I provided PAC code in application and then again on 9/10. I received a text stating switch will take place on 10/10 but nothing happened. When I enter the PAC code again (it is still valid) to request transfer once more it now states there is an issue, but I still got a text stating switch will take place on 17/10. Just want to know what is the current status as I am still paying bill with old provider as well.

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    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 19, 2024

    Hey there @MK2024, welcome to Community!

     

    If you’re wanting to know progress on your port, then please contact our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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