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Mobile number not transferred

  • August 28, 2024
  • 2 replies
  • 194 views
Ollie Gay
Community Member

I have my PAC code over to ID and was due to receive an SMS yesterday saying my old number had been transferred over, but I’ve had nothing.

My old number still hasn’t been transferred over.

Best answer by andewhite

Perhaps best to contact the iD support team at https://idmobile.co.uk/live-chat regarding your switch, @Ollie Gay. 

The advisers work until 8pm on weekdays (the iD chatbot works 24/7). 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • August 28, 2024

    Perhaps best to contact the iD support team at https://idmobile.co.uk/live-chat regarding your switch, @Ollie Gay. 

    The advisers work until 8pm on weekdays (the iD chatbot works 24/7). 

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • August 30, 2024

    Hey there @Ollie Gay, welcome to Community!

     

    We hope that you’ve been able to contact our live-chat as advised kindly by @andewhite.

     

    Is your port still pending?

     

    Thanks,

    Tyler

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