Mr.G | iD Mobile Community
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Mr.G

  • May 28, 2025
  • 5 replies
  • 28 views

Hi, i ordered a new phone yesterday. I have an irder number 1... but have not had email confirmation or payment taken for upfront cost. Can you please confirm order has gone through. Thanks

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 28, 2025

Hey there ​@RICH.G, thank you for reaching out. Please allow up to 24-hours to receive order confirmation, as that’s the usual time-frame. If you don’t hear back by then, please do let us know.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • May 28, 2025

Hi, already been 24 hours


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 28, 2025

Hi ​@RICH.G  have you checked your junk/spam folders?


  • Author
  • New Contributor
  • May 28, 2025

Yes


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • May 28, 2025

OK ​@RICH.G 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.