Hey there ​@RICH.G, thank you for reaching out. Please allow up to 24-hours to receive order confirmation, as that’s the usual time-frame. If you don’t hear back by then, please do let us know.

Thanks,

Tyler

Hi, already been 24 hours

Hi ​@RICH.G  have you checked your junk/spam folders?

Yes

OK ​@RICH.G 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.