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Mr.G

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New
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  • RICH.G
  • New
 Contributor
  • 2 replies

Hi, i ordered a new phone yesterday. I have an irder number 1... but have not had email confirmation or payment taken for upfront cost. Can you please confirm order has gone through. Thanks

    5 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • May 28, 2025

    Hey there ​@RICH.G, thank you for reaching out. Please allow up to 24-hours to receive order confirmation, as that’s the usual time-frame. If you don’t hear back by then, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
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    • RICH.G
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    • New
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    • 2 replies
    • May 28, 2025

    Hi, already been 24 hours

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 28, 2025

    Hi ​@RICH.G  have you checked your junk/spam folders?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
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    • RICH.G
    • Author
    • New
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    • 2 replies
    • May 28, 2025

    Yes

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+7
    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 28, 2025

    OK ​@RICH.G 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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