If you know the order in which you placed each order (phone number 1, 2 then 3) then the unique order reference number should point you in the right direction ​@Knobbly unless I’m missing something - are you saying the order references are not showing on any email/letter?

I’d double check - that way you should be able to cross reference each SIM to each order.

My wife had 4 recent emails from iD going to an oversensitive gmail spam the other day, maybe the 3rd went there?

I don’t remember if you need the pin to activate the app or online portal, but the pin number for each account is in there.

​@Daz_S, Thanks for the reply.  Nothing in my spam folder (I use gmail as well). I ordered through mobiles.co.uk, and gave them my PAC codes when ordering, their order numbers don’’t match iD order numbers, so I guess the only thing I can do is wait until late Monday, then late Tuesday and see which SIMs have which numbers. 

This has the potential to get messy if the number transfer does’t go to plan.

(doesn’t help that it appears that mobiles.co.uk appears to have submitted my orders to iD in a different sequence to my order placement...)

Hi ​@Knobbly 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Thanks for the replies. All numbers migrated across to iD Mobile when promised, so all is good (mainly)

Well that’s really good to hear

(sorry eyes out of focus can’t click on that link - oh gosh darn it dropped my mouse now too)

Oh okay I’ll have a look, bear with me I’m having a bloody nightmare accessing notifications at present

Hi ​@Knobbly 

Glad to hear.

Tom

Hi I'm finding myself in the same situation. 

I ordered 1 SIM for my wife and that was not a problem so I ordered 3 more 1 for me and 2 for my in-laws. 

Mine is on a different price plan to the others and I can't seem to see any way of working out what SIM goes with which order?

Is that any identifying numbers on the SIM card or packaging that will help me match up the cards to the numbers. 

Another person here with the same issue, it would be ready if it shipped with information on which Sim is for which plan, or which temporary number is associated with which 'to be PAC'd number

Best,

Tom

Hi ​@TomTomGBR,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,
Tashnieka

Hi Tashnieka,

Same message as I sent you privately, but sharing here to as I think people will be able to relate. 

There's no issue, but a gap in the process - or an improvement that could be made:

I bought two sims at the same time, same plan. So identical. The only difference is on each Sim in my basket I added the pac code for each phone. 

​When they arrived I had no way of knowing which Sim (or which temporary number) related to the provided pac codes. 

As the switch takes place over a day, and my wife and I work in separate locations - we don't know who should take which Sim.

Additionally one Sim had not yet arrived before the pac switch (still hasn't), so it meant it's deciding who would take the new Sim. 

I don't mind the disruption, the pac code process isn't a ID Mobile system. 

I do however think there is an easy win for you in improving the customer experience. When sending out the physical Sim, you could either:

- include the pac code written down in the package the sim arrives in

- make it clear that temporary number xyz relates to / will become personal number abc during the PAC process. 

Best regards, 

Tom