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My activated sim card still isnt working

  • February 26, 2022
  • 3 replies
  • 148 views
Stephen Hunter
Community Member

I received a faulty SIM card with my new upgrade. I then spoke to you to get a replacement SIM card. I’ve received that SIM card, I activated it 2 days ago now and it still isn’t working. Can’t get any service at all.

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3 replies

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • February 27, 2022

Hey Stephen, it sounds unlikely to be a SIM fault, in that case. Can you please confirm the make and model of the phone you’re using?

Could you please also enter your postcode here and let me know what it says? https://three.co.uk/support/network_and_coverage/network_support

 

Thank you,

Rory

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Stephen Hunter
Community Member
  • Stephen Hunter
  • Author
  • Community Member
  • 0 replies
  • February 27, 2022

I’m using an iPhone 11, and my postcode is [EDIT]

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • February 27, 2022

Thanks @Stephen Hunter, there are no network issues at your postcode. Sounds like you’ve been with us for a while if you’re upgrading, previously with no issues?

I’d recommend jumping on the Live Chat so they can take a look at your account.

 

Thank you,

Rory

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