my new sim wont activate and its been 2 days

I got a new phone and sim 2 days ago and the sim has yet to activate , nothing I've tried has worked

2 replies

Userlevel 7
Badge +5

Hi @Sutherland TTanya 


I’d recommend the above from @andewhite, iD SIM cards are activated upon dispatch and wouldn’t need activating later.


Please let us know how you get on.



Userlevel 8
Badge +9

You shouldn’t need to activate a new SIM from iD Mobile, @Sutherland TTanya

Customers receive an activated iD SIM, so it’s ready to use with their new handset.

Sounds like your SIM is faulty or there’s a problem with your iD account. 

This forum article might help.