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my new sim wont activate and its been 2 days

Sutherland TTanya
Community Member

I got a new phone and sim 2 days ago and the sim has yet to activate , nothing I've tried has worked

Best answer by andewhite

You shouldn’t need to activate a new SIM from iD Mobile, @Sutherland TTanya. 

Customers receive an activated iD SIM, so it’s ready to use with their new handset.

Sounds like your SIM is faulty or there’s a problem with your iD account. 

This forum article might help. 

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2 replies

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8584 replies
  • May 20, 2024

Hi @Sutherland TTanya 

 

I’d recommend the above from @andewhite, iD SIM cards are activated upon dispatch and wouldn’t need activating later.

 

Please let us know how you get on.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12550 replies
  • Answer
  • May 15, 2024

You shouldn’t need to activate a new SIM from iD Mobile, @Sutherland TTanya. 

Customers receive an activated iD SIM, so it’s ready to use with their new handset.

Sounds like your SIM is faulty or there’s a problem with your iD account. 

This forum article might help. 

Forum member (non-iD).

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