Last night I bought the monthly £9 60gb sim only deal and I selected to get it as an e sim, however I have not received any email following up on the order and I can’t find the order or reference numbers anywhere
Solved
My order hasnt come through
Best answer by Kash
Hi
Welcome to the Community!
I would advise checking your junk and spam emails for any updates.
If you still don’t have an update your order may not have processed.
I would advise contacting Live Chat for an update.
Kash
+24Hi
Welcome to the Community!
I would advise checking your junk and spam emails for any updates.
If you still don’t have an update your order may not have processed.
I would advise contacting Live Chat for an update.
Kash
I ordered a contract last night but I’ve had no confirmation email but it’s saying me my contract on my downloads? It is the correct email so I’m a bit confused seems a lot of people are having the same problem
+25Hi
I’m not sure what you mean about “it’s saying me my contract on my downloads?”.
Do you require further assistance with your order?
Tom
I ordered a contract phone , it then said processing ordered but it refreshed and I’ve had no confirmation or text.
Hello
Thank you for getting in touch.
We are sorry to hear you have not received confirmation of the order.
Can you please check your junk/spam folders as this can sometimes slip in to there.
Thanks,
Nat
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