My phone is incompatible with VoLTE- what can I do?

Knobbly · 2025-05-27T14:04:18+00:00

Help.A while ago I experienced issues with my mobile phone ‘IIIF150 Raptor’ - this isn’t on the iD Mobile compatibility list. Despite my old Three PAYGO SIM working fine (same network?) on both VoLTE and VoWifi.See: I wasn’t too worried at the time as I rarely made / received calls. Problem is that now I have been diagnosed with cancer (Lymphoma cancer and bowel cancer - 2 separate cancers how lucky?) and am now receiving chemo and soon surgery.I now need to keep in contact with consultants, doctors, and Macmillan nurses. My phone only works in around 1 in 10 calls on VoLTE, and not at all on VoWiFi. This is a right royal pain in the butt.I’m on a 2 year iD contract that started in December 2024. Surprisingly, the fact that handset compatibility is such a big deal for iD there was no warning about compatibility when I took the contract.In our family we have 2 other iD SIMS that my wife and son use - their handsets are compatible - so these are fine.Since Three can mange VoLTE and VoWifi on my phone, can this model be added to iD’s compatibility list (I’m guessing iD have implemented some kind of positive exclusion for non-compatible phones?). Otherwise how can I get out of my contract and sign up with *any* of the other operators all of whom support my phone. I appreciate this is a lengthy whinge, but I can’t afford to buy another contract and maintain the iD3 contract at the same time. Thanks.

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