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Question

nationwide banks app reporting insecure connection

  • April 24, 2025
  • 1 reply
  • 17 views

I've recently moved to ID mobile and now when I'm using data it won't let me use my Nationwide banking app. It says I have an insecure connection. This worked on my previous phone network with no issues. The Nationwide said the issue is with the network. Has anyone else experienced this? How do I fix this? If I can't resolve this I will leave ID and move back to other network. 

1 reply

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 725 replies
  • April 24, 2025

Hi ​@Jennymalik  welcome to iD!

This isn’t something I have come across before? Have you tried deleting the Nationwide app and reinstalling it? Are you able to use the app fine connected to Wi-Fi?