need help about registering another account

Hi ​@Hedges, 

We’re sorry to hear that this has been confusing, and we completely understand how having multiple accounts on the app can make things feel a bit overwhelming.

To add the new SIM Only account to the iD Mobile app, you would first need to register the new account using the new iD Mobile number that came with the SIM.

To register the new account:

• Go to the iD Mobile app or website
• Select “Register”
• Enter the new iD Mobile number linked to the new SIM
• Follow the verification steps to create the login

If you already have an existing app account, you can then add the second account afterwards within the app.

Regarding the PAC code:

You would only provide the PAC code if you want to move your son’s old number across onto the new SIM Only plan.

You can submit the PAC by:

• Logging into the iD Mobile app
• Going to “My Services”
• Selecting “Switch or Keep Number”
• Entering the PAC code and the old number you wish to transfer

Please make sure the PAC is submitted before the expiry date provided by the previous network.

However, to avoid any confusion or mistakes with the transfer, we would strongly recommend contacting our Live Chat Team so that an agent can submit the PAC request on your behalf and ensure everything is completed correctly.

Owethu

Hi Owethu thank you so much for clear  list helping me.  I just get confused..... I already have the app with two other numbers working fine on the app... Is it on my EXISTING app where I add this new one please?  Will it say Register?

Also will it be better to contact help and get PAC changed Before adding it don't want to get in a muddle 

Teresa 

Thank you 

Hi ​@Hedges, 

No problem at all. Please feel free to contact Live Chat anytime they will be happy to assist. 

Owethu