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New Contributor
Gezielle
New Contributor
Sep 2, 2025 11:24 PM UTC
Solved

Need new number for sim-only plan, however only option is to switch.

I would like to purchase the

iD Mobile Pay Monthly SIM

30 days rolling

Data: Unlimited

Minutes: Unlimited

Texts: Unlimited

Pay monthly:£15.00

£15 student discount deal

However, I cannot purchase a completely new number without having to switch from something. I am purchasing this for a new device, and require a new number however my ONLY options upon checkout are 

  1. Keep my number and switch on SIM arrival 
  2. Keep my number and schedule switch now (requires a PAC) 
  3. Lose my number & schedule switch now (requires a STAC) 

None of these options are applicable to me because I have no number to switch it from, and require a whole new number. 

This has been incredibly frustrating so far, the bot live chat has been very unhelpful as well.

This previous user has shared the same experience, however there has been no solution & the user switched providers in the end. 

https://community.idmobile.co.uk/ask-a-question-18/new-customer-wanting-a-new-number-but-check-out-only-allows-switching-81307?

I would really appreciate some help on a solution if possible. 

    WelshPaul
    WelshPaulAnswer
    Platinum 
Contributor
    Sep 3, 2025 6:36 AM UTC

    If you don’t want to port over a number, choose option one. Also, when chatting to that useless bot, if you want to speak to a person, simply tell it just that.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    8 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    Sep 3, 2025 6:36 AM UTC

    If you don’t want to port over a number, choose option one. Also, when chatting to that useless bot, if you want to speak to a person, simply tell it just that.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    GezielleAuthor
    New Contributor
    Sep 3, 2025 7:32 AM UTC

    Thanks for your help. 
    when it arrives, will I be able to use the data and will it give me a new number without having to “switch on arrival”? 
     

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    Sep 3, 2025 7:46 AM UTC

    Thanks for your help. 
    when it arrives, will I be able to use the data and will it give me a new number without having to “switch on arrival”? 
     

    Correct!

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    GezielleAuthor
    New Contributor
    Sep 3, 2025 8:10 AM UTC

    Thanks for your help. I’ve just purchased it and i’ll give it a try. 

    New Contributor
    Gbmartin
    New Contributor
    May 26, 2026 9:56 AM UTC

    I'd like a new number

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 26, 2026 11:03 AM UTC

    Hi ​@Gbmartin,

     

    I've sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AlexTaylor
    New Contributor
    Oct 30, 2026 11:45 AM UTC

    I understand your frustration. If you need a completely new mobile number rather than transferring an existing one, I would recommend contacting iD Mobile's sales or support team directly and asking whether they can arrange a new-number SIM-only order.

    The PAC and STAC options are designed for customers switching an existing number or service, so they may not be suitable for your situation.

    You should also ask iD Mobile to confirm whether the £15 student discount offer is available when ordering a new number and what checkout option you should select.

    If you're open to comparing student SIM-only deals from other providers, you can also explore Zoiko Mobile student discount plans.

    Disclosure: I work with the Zoiko team, and I'm sharing this as an alternative provider for comparison, not as an iD Mobile customer.

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 30, 2026 12:37 PM UTC

    Hi ​@Gezielle.

     

    Thank you for sharing. I’m sorry for the frustration at checkout. The options are worded in a confusing way for someone who doesn’t have a number to bring over.

     

    To get a brand new number, please choose the first option: “Keep my number and switch on SIM arrival.” This lets your order go through without a PAC or STAC, and a new number will be provisioned for your SIM. You don’t need to transfer anything from another provider.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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