Hi, I have recently moved to I’d and my phone has transferred over now I have no network coverage? Nothing on my phone is working unless through WiFi?
+22Hi there
The most obvious things to ask are:
- when did you move to iD?
- when you say your phone transferred over, do you mean your number?
- if it was your number was day did you ask for the number to change over?
- have you restarted your phone after going live with iD?
- are you using a physical SIM or an eSIM?
- is the phone unlocked to all UK networks?
- if it is do you see iD as your network?
This might be a simple fix, but answering some of the above (yes I know what a lot to ask) might point us in the right direction
+24Hey there
Has your number switch completed, and do you have the iD SIM card in your phone?
Have you tried restarting the phone?
Thanks,
Tyler
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