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Question

New 60GB esim, but no data

  • July 22, 2025
  • 4 replies
  • 54 views
P
New Contributor

I've bought a 60GB monthly sim - transferred my old number but no data / calls or roaming - am going abroad tomorrow for four weeks!!

 

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 23, 2025

    Is your iD eSIM setup as the primary line for calls, SMS texts, and mobile data, ​@Prussik? 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 23, 2025

    Hey there ​@Prussik, sorry to hear that. When you say no data, do you mean it shows you have no data to use, or it’s simply not working?

     

    Have you tried restarting your phone?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • Prussik
    • Author
    • New Contributor
    • July 23, 2025

    Simply not working - can't use the internet on 4g with WiFi turned off and can't open ID mobile app
     

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 26, 2025

    Hi there ​@Prussik, sorry to hear that. Have you tried restarting your phone and resetting network settings?

     

    What happens when you try the iD Mobile app please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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